LA
Member
- Joined
- Jul 25, 2020
- Messages
- 677
No. Too much time had elapsed. If we call about an unsatisfactory order we do it within two days or less. We have no problem with logging a complaint if needed.You may done this already so forgive me for asking this. HAve you wrote to them about these batches?
*For instance:*
I use synthetic d-Alpha Tocopheryl topically instead of using hand-lotion if my hands are too dry; a winter problem for me. I used to order it from iHerb. However, due to their unacceptable handling of a shipment and their handling of our multiple complaints on that shipment we stopped ordering anything from iHerb.
In early-2019 I placed an order for the liquid d-Alpha Tocopheryl. They sent 6 bottles. Three had tops that were ajar enough to leak the thick liquid all over the package. We emailed a complaint immediately.
Sadly, iHerb was obviously outsourcing their complaints to other countries as different bots or humans using translators kept asking for pictures of the leak in the bottle (singular) another for pics of the bottles with the leaking holes. The bottles were covered in oil. They were and still are glass bottles and the oil was shiny and so were the bottles with or without oil on the outside. We took snaps of shiny, oil covered tiny glass bottles nestled in iHerb puffy green bubble wrap that didnt really display a difference between oil drops and shiny green bubble wrap.
After about 6 replies of total nonsense my husband and I called the manufacturer, NaturesPlus, and complained.
Natures Plus sent Fed-ex to pick up the 'leaking' bottles. They asked us to tighten the tops as best as possible and wipe off any residue oil. They also sent us 6 new, tightly closed bottles.