healthnatura
Member
Dear Members,
You will find that our presence on this forum will be minimal and related to new product releases. We are striving to serve your supplement needs to the highest degree. Our growth in 2017 was exponential and is continuing to grow at a pace we never dreamed of.
If you have questions, concerns or complaints, we are delighted to hear from you by email at [email protected].
To continue to serve you with exceptional quality, we have made some changes.
1) Expanded to a fulfillment center. Most orders are processed same day or next business day. For this reason, once an order is placed, it can't be canceled because it is already in process. You may still make a return of unopened product within 30 days of receipt for a small restocking fee.
2) Many orders of $29 or more now qualify for free ground or priority mail shipping within the USA.
3) Expanding our processing equipment for liquids and powders. This has been a technical challenge as we keep all product contact parts dedicated to each product.
4) Trimming products that underperform, that sell less than 100 units over 24 months.
5) Refusing to sell products that fail to meet our standards, if our original source declined in quality and were unable to find a suitable replacement. In these cases we may suspend the sale of that product or discontinue it entirely.
5) A continuing dedication to quality raw materials including testing, source inspections, farm inspections and manufacturing facility inspections. For imported products, this includes personal or professional services, that hand walk products through customs to ensure that they are not irradiated for x-ray inspection or gamma ray irradiated biological sterilization. You will never see a product from any country we source from that has not met our criteria for the lowest contamination, natural process, and any other quality criteria relevant to that item.
For example, our materials search for aspirin took 2 years, because we had trouble finding one without an unacceptably high level of aluminum. We are happy to have an aspirin product with aluminum and heavy metal content below detectable levels!
This dedication to quality has limited our time to have a regular presence on the forums we are listed on.
We appreciate your understanding and look forward to hearing from you directly if you have any questions.
You will find that our presence on this forum will be minimal and related to new product releases. We are striving to serve your supplement needs to the highest degree. Our growth in 2017 was exponential and is continuing to grow at a pace we never dreamed of.
If you have questions, concerns or complaints, we are delighted to hear from you by email at [email protected].
To continue to serve you with exceptional quality, we have made some changes.
1) Expanded to a fulfillment center. Most orders are processed same day or next business day. For this reason, once an order is placed, it can't be canceled because it is already in process. You may still make a return of unopened product within 30 days of receipt for a small restocking fee.
2) Many orders of $29 or more now qualify for free ground or priority mail shipping within the USA.
3) Expanding our processing equipment for liquids and powders. This has been a technical challenge as we keep all product contact parts dedicated to each product.
4) Trimming products that underperform, that sell less than 100 units over 24 months.
5) Refusing to sell products that fail to meet our standards, if our original source declined in quality and were unable to find a suitable replacement. In these cases we may suspend the sale of that product or discontinue it entirely.
5) A continuing dedication to quality raw materials including testing, source inspections, farm inspections and manufacturing facility inspections. For imported products, this includes personal or professional services, that hand walk products through customs to ensure that they are not irradiated for x-ray inspection or gamma ray irradiated biological sterilization. You will never see a product from any country we source from that has not met our criteria for the lowest contamination, natural process, and any other quality criteria relevant to that item.
For example, our materials search for aspirin took 2 years, because we had trouble finding one without an unacceptably high level of aluminum. We are happy to have an aspirin product with aluminum and heavy metal content below detectable levels!
This dedication to quality has limited our time to have a regular presence on the forums we are listed on.
We appreciate your understanding and look forward to hearing from you directly if you have any questions.